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  4. Terms And Conditions

Terms And Conditions

Introduction

Our Click and Collect Service: Our Click and Collect service provides you with a convenient way to order online and collect from one of our designated Click & Collect Stores.

Contacting our Customer Service Team: If you would like to contact us please refer to the “Contact Us” page of our Site.

    The Order Process

    Using Click & Collect couldn’t be easier, just follow the steps set out below

    Step 1: Sign up or Sign in

    1. You can sign up or sign in at groceries.aldi.ie (our “Site”). Our Site will guide you through how to set up an account and once complete, you are ready to start shopping with us.
    2. If you have any problems, please call us on 1 800 991 828, and a member of our Customer Service Team will be happy to help.
    3. We are regularly adding more stores to our Click and Collect service offering. If we are not currently in your area you can choose to sign up to be notified when your local stores become available.

    Step 2: Select your preferred store and preferred collection slot

    1. Collection slot times and availability vary across our stores.
    2. Please visit the slot selection page to see what collection slots are available for your chosen store. 
    3. You can select collection slots from the next day onwards. A collection slot may be selected up to 7 days in advance of the collection slot.
    4. Our Site will notify you if any products that you select are not available to purchase in your chosen store.
    5. Your chosen store and collection slot cannot be amended once your order has been submitted.

    Step 3: Start shopping!

    A. PLACING AN ORDER

    • Our Site will guide you through the steps you need to take to place an order with us. It allows you to check and amend any errors before submitting your order.
    • Please ensure that you complete your checkout after adding products to your basket to confirm your order and not lose any selected collection slot. We will reserve your selected collection slot for a 2 hour period from the time you select the collection slot.
    • Our acceptance of your order will take place when we have completed your pre-authorisation check (see section D below for further details in relation to the pre-authorisation check), at which point a contract will come into existence between us.
    • If we are unable to accept your order, we will inform you of this by email, and will not charge you for the product(s). This might, for example, be because the product is out of stock, there is a problem with your payment method, or because we have identified an error in the price or description of the product(s).
    • You cannot currently order Specialbuy products online. If you would like to purchase Specialbuy products, please visit any of our stores for more information. Find your local store here.
    • We reserve rights to reject or cancel an order, suspend supply of Products, block or deactivate accounts if you are found to be (or we suspect you of) placing orders to then resell our Products for commercial gain.

    B. PRICING

    • All prices shown on our Site are only guide prices.
    • During the checkout process, the combined total of the guide prices for the Products in your basket will be shown as your “Estimated Total”.
    • The actual price payable will be the price of the products in your selected store on the morning of your collection slot.
    • Accordingly, your final order amount may increase or decrease based on any differences between the prices of the products shown at the point at which you order and the prices of those products on the day we take final payment from you.
    • Any additional charges will be added at the point of checkout for you to be able to review before placing your order. These charges will be shown in addition to the individual product prices. 

    C. MINIMUM BASKET CHARGE

    • You may be required to meet a minimum basket charge to place an order. This means that in order to select a collection slot, you may be required to order a minimum value of goods from the Site. Whether such a charge applies to your selected store will be explained on the Site as part of the order process.
    • In circumstances where a minimum basket charge applies, we will not accept orders which fall below the relevant minimum basket charge.
    • Minimum basket charges are assessed order by order. As such, if you place multiple orders with us, each order must individually exceed the minimum basket charge.

    D. PRE-AUTHORISATION CHECK

    • When you click the ‘Pay Securely’ option during the order process, we will request a hold of the estimated total of your order on your account. This is simply to check that your payment card is valid when you place the order.
    • Following this, we will send you an order confirmation email containing your order number.

    Step 4: Arrive to collect

    A. We pick out the products for your order on the day of collection.

    B. We will use the email address which you provide when you sign in to the Site to notify you once your order is ready for collection. You will also be given the option to receive an SMS reminder text message two hours before your collection slot.

    C. The email notification will also inform you of:

    • any products which are not available; and
    • any substitutes we intend to offer you instead (see more on substitutions at Clause 5B below)

    D. On arrival at your chosen store in advance of your collection slot time, please follow the signs to one of our dedicated Click and Collect parking bays.

    E. When you are safely parked, please either:

    • follow the instructions on the collection zone signage to let us know you have arrived; or
    • in circumstances where we have sent you a reminder SMS text message ahead of your collection slot, reply to our SMS text message with your full name and collection point number.
    • Please then wait in your car. One of our store colleagues will prepare your order and will bring it to you to collect as soon as possible.

    F. Please note that you will be unable to collect your order earlier than the collection slot.

    G. If you are running late, please call us on 1 800 991 828 and we will do our best to make arrangements with the store for you to collect your order at a later time in the day. However, if you cannot collect your order on the allocated day of collection, your order will be cancelled.

    H. We will make all reasonable efforts to provide you with the products requested. If, for any reason, a product which you have ordered is not available on the day of collection, we are not liable to you. We may be able to provide you with a suitable substitute (see further details in relation to substitutions at Clause 5B below). 

    Step 5: Pick up and pay for your order

    A. COLLECTING PRODUCTS

    • You will receive your order conveniently in crates for you to unpack into your vehicle.
    • If you ask for assistance with unpacking your shopping, our store colleagues will use all reasonable care in doing so, but shall not be liable for any damage which may arise in providing such assistance.
    • Our store colleagues will take the crates back once you have finished unpacking your shopping.
    • You must ensure that the products which you order can be safely collected and will fit in your vehicle.
    • The products which you order are your responsibility from the point that they begin to be unpacked from the crates provided.
    • We are committed to delivering responsible packaging and only want to use plastic when we need to - we are taking positive steps to reduce the amount of plastic that we use.

    B. SUBSTITUTIONS

    • We do our best to provide everything you ask for, however if a product you ordered is not available when we prepare your order we will do our best to find the most appropriate substitute.
    • If you accept a product which has a lower price than the product you originally chose, you will be charged the lower price. If you accept a product which has a higher price than the product you originally chose, you will be charged the price of the product you originally chose.
    • Your collection slot reminder email will let you know about any unavailable products and any proposed substitutions.
    • Our store colleague will ask if you are happy with your substitutions when they bring your order to you. Any products which you do not wish to accept will be removed from your order and you will not be charged for them.
    • If you do accept a substitute product, we will update your online order to show the product(s) you received.
    • The final price you pay will be amended to reflect any price differences associated with your substitutions, in line with the process above.

    C. DEFECTIVE PRODUCTS

    • We are under a legal duty to supply products that are in conformity with these Terms. This means products must be as described, fit for purpose and of satisfactory quality.
    • If you find a fault with any of the products in your order while collecting it, please let our store colleague know and they will be happy to help by either: removing the product from your order (you will not be charged for the product which has been removed); or
    • offering you a replacement of the same product.
    • We are not under any obligation to replace perishable products unless they are faulty or have been misdescribed on our Site.
    • Please refer to our Returns and Refunds page for information on how to return products to us.
    • Please see our Terms of Sale for a full summary of your legal rights.

    D. PAYMENT

    • When you click “Pay Securely” your card will be pre-authorised for:
      • the total price of the products in your order on the day of your order;
    • On the date of collection, a further pre-authorisation will take place and your card will be pre-authorised for the total price of the products in your order on the day of your collection and any additional charges in respect of substitute products (see Clause 3B above).
    • Your card will not be charged at this stage and no funds will be debited from your account. Your bank will simply place these pre-authorised funds ‘on hold’ until we take final payment from you.
    • When you collect your order, we will charge you the final total balance, taking into account any changes or substitutions. This payment will be taken against the value of the amount that was pre-authorised. Where the final price charged falls below the pre-authorisation amount, the difference will be returned to your bank account within a few working days.
    • We reserve the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse or cancel orders depending on the result of these checks.
    • The products will belong to you from the time this final payment is complete.
    • We only accept card payments for Click & Collect. We do not accept cash payments in respect of products purchased through Click & Collect. Currently, the accepted payment methods are Visa and MasterCard. We have partnered with a leading payment provider, First Data, to handle all payments securely.
    • Once we have taken payment, we will send you a collection receipt email. Please retain this email as your proof of purchase.

    OTHER USEFUL INFORMATION

    A. CANCELLATIONS

    • You can cancel your order at any time prior to collection. You can cancel by:
      • contacting Customer Services on 1 800 991 828; or
      • following any alternative method set out within order confirmation email / SMS text message you receive from us.
    • There is no charge for cancelling your order.
    • If you cancel your order, the pre-authorisation hold you may see in your account will be returned to you within a number of working days, depending on your bank.

    B. PRODUCT ISSUES

    • If there are any issues with any of the products, you can take the products back to the store with proof of purchase and we will make every effort to provide a refund, replacement in line with our Returns and Refunds page.
    • Please remember to bring your collection receipt email as proof of purchase.
    • If you are unable to find your receipt, you should be able to retrieve your order information from the My Account section of our Site.
    • If you are still unable to locate it, please ask in-store for guidance, and we will do our best to find your order information to process your request.

    C. CHALLENGE 25

    • We operate Challenge 25. If you have any age-restricted products in your order, you may be asked to provide photographic proof of your age. Acceptable forms of identification include:
      • a photo driving licence;
      • your passport;
      • Garda Age Card
    • In the event that we are not satisfied that the recipient of the products is old enough to order, consume or use the product we will remove the restricted products from your order (you will not be charged for any such removed products). We may then: seek to re-arrange collection; or cancel the order. We will have no liability to you in the event that we cancel the order in these circumstances.
    • If your order contains alcohol, collection can only take place during permitted hours of trade being 10.30am - 22.00pm Monday to Saturday and 12.30pm - 22.00pm on any Sunday or St. Patrick's Day (sales are not permitted on Christmas Day).

    D. PRIVACY

    • If we have to contact you, we will do so by SMS text, a phone call or by writing to you at the email address or postal codes which you provided to us during the order process.
    • Full details on how we use your personal information can be found in our Privacy Notice.

    E. YOUR ACCOUNT

    • If you have forgotten your password, please follow the password reset link on the sign in page of the Site. You will be sent an email with instructions on how to reset your password.
    • If you receive a password reset email without requesting one, please contact our Customer Services Team on 1 800 991 828.
    • You can easily change your personal details by signing in and editing your details in ‘My Account’.
    • You are able to adjust your marketing preferences in 'My Account' or by clicking the ‘unsubscribe’ link at the bottom of any of our emails. If you want to unsubscribe from all other marketing emails, please visit www.aldi.ie/unsubscribe-me.

    F. OUR RIGHTS TO CANCEL YOUR ORDER

    • We may cancel your order if you breach any of these Terms or our Terms of Sale.

    G. THE LEGAL BIT

    • This Site is owned and operated by ALDI Stores (Ireland) Limited ("ALDI", "we", "us" or "our").
    • These terms and conditions (“Terms”) will apply if you place orders for our products via our Click and Collect service.
    • These Terms apply in addition to our standard Terms of Sale (“Terms of Sale”).
    • In the event there is a conflict between these Terms and our Terms of Sale, these Terms take priority.
    • We may revise these Terms at any time by amending this page. Changes to these Terms will not affect any orders placed before those changes were uploaded to our Site.
    • These Terms were last updated in 2021.
    • Our Click and Collect service may be impacted by changes to Government guidance and / or our policies and procedures, implemented in response to the Coronavirus (COVID-19) outbreak. Please see our FAQ’s page for details on how this may affect your order.
    • ALDI Click and Collect is for domestic use only. We do not accept orders for re-sale. We reserve the right to:
      • refuse any orders that we believe are not for domestic uses; and
      • reject and/or cancel any order if you are found to be (or we suspect you of) reselling the products for commercial gain.
    • If you have cause for concern, please contact us, as we are happy to help. If you have been in touch and are unhappy with our resolution, please let us know. If you remain unhappy with any final resolution, we are required to let you know about alternative dispute resolution (ADR). The European Union has established its own ADR platform, this can be found at http://ec.europa.eu/odr.