Privacy Notice

How we use your personal data

ALDI Click and Collect: Our Click and Collect service provides customers with the opportunity to order products online and collect them from one of our designated stores.

ALDI Customer Privacy Notice: A copy of the full customer privacy notice for the ALDI can be found at https://www.aldi.co.uk/privacy.

Types of Data: 

Information which you give to us: By signing up to ALDI’S Click and Collect service, you may be asked to provide ALDI with:

• your name;
• your title;
• your email address;
• a password;
• your address;
• your billing address;
• financial data, including your bank account and payment card details;
• if you select age-restricted products, proof of your age;
• if you ask us to send you SMS text messages, your phone number;
• if you ask to be updated about new stores participating in our Click and Collect offering in your area, your postcode; and
• any feedback, experiences or comments which you choose to provide to us.

Information we collect about you:  In addition to the above information, we may collect and process the following technical information automatically when you use the ALDI Click and Collect website:

• the Internet Protocol (IP) address used to connect your device to the internet, your login information, details of the type of device you use, a unique device identifier and mobile network information (such as your mobile phone number);
• information about your use, including any products which you viewed or searched for, response times, download errors and bugs, time spent using the ALDI Click and Collect website and time between actions on the ALDI Click and Collect website;
• analytics information about your orders, including your order history, details of your average spend and details of your product preferences;
• any information stored on your device which you expressly consent to share with us when using the ALDI Click and Collect website; and
• information provided to us by third parties (such as business partners, sub-contractors, analytics providers and search information providers).

Uses of Data: 

Information which you give to us:  We will use the information you provide to us in the following ways. 

In respect of placing orders and collection:

a)  We will use your name, email address, password, address and billing address to contact you:

• in relation to your account (e.g. to send you a password reset email);
• to send you any order confirmation emails;
• if we are unable to accept your order;
• regarding the status of any click and collect order you place;
• to remind you of your chosen collection slot;
• to tell you about any products which will not be available on the day of your collection slot, and any appropriate substitutes we intend to offer you;
• to send you a collection receipt email once we have taken payment for your order;
• to ask for your feedback regarding your order, so that we can continue to monitor and improve our service; and
  
• if it is otherwise necessary to do so in respect of your order and the performance of the contract between us (don’t worry, these won’t be marketing emails).

b) We will use your financial data to take a pre-authorisation charge, to prevent fraud and subsequently take payment out of that pre-authorisation charge once you have collected your order;
c) We will use your proof of age to verify that you are old enough to buy the products you have ordered.
d) We will use your phone number:

• where you have selected that we send you SMS text message reminders about your order; 
• where you have sent us a text message to inform us of your arrival at a store; and
• to contact you in respect of any failed pre-authorisation payments; 

In respect of our service availability emails: We will use your name, email address and postcode to email you when you have selected that we tell you about stores offering Click and Collect in your local area.

Information we collect about you: We will use the information we collect about you in order to:

a) administer the ALDI Click and Collect website and for internal operations, including troubleshooting, analytics and other data analysis, testing, research, statistical and survey purposes;
b) improve the ALDI Click and Collect website to ensure that content is presented in the most effective manner for you and for your device;
c) allow you to participate in interactive features of our service, when you choose to do so; and/or
d) make suggestions and recommendations to you and other users of the ALDI Click and Collect website about products or services that may interest you or them.

Basis for Processing: This processing is:

a) necessary for the performance of our contract with you;
b) in accordance with your consent to signing up to our Click and Collect service; and
c) in accordance with our legitimate interests (to improve our customer’s experience of our Site and stores, satisfy orders and to learn more about how our customers use our products/services).

Third-Parties Involved:

First Data Europe Limited, trading as First Data (a private limited company incorporated in England with company number 02012925), whose registered office is at  Janus House, Endeavour Drive, Basildon, Essex, SS14 3WF. First Data help us to take payments from you. They also help us carry out checks regarding the prevention of fraud.

More details about how First Data handle personal data can be found in their privacy policy at: https://www.firstdata.com/en_us/privacy.html.

First Data Europe Limited is authorised and regulated by the UK Financial Conduct Authority (FCA register No. 582703; CCA No. 739230).

Orckestra Technologies Inc. (registered in Canada with company number 710472127), whose registered office is at 1111, St-Charles Street West, Suite 255, Longueuil, Quebec, Canada J4K 5G4. Orckestra are involved in the provision of the technical architecture of our Click and Collect offering.

Commify UK Limited, trading as Esendex (registered in England and Wales with company number 04217280), whose registered office is at 20 Wollaton Street, Nottingham NG1 5FW. Essendex help us to provide the SMS text messaging aspect of our Click and Collect offering.